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  • Report:  #6278

Complaint Review: Pep Boys

Pep Boys rip-off

  • Reported By:
    Tempe Arizona
  • Submitted:
    Tue, August 21, 2001
  • Updated:
    Fri, November 15, 2002
  • Pep Boys
    19122 BROOKHURST STREET
    Orange County, California
    U.S.A.
  • Phone:
    714) 964-077
  • Category:

This complaint is about Pep Boys poor auto repair services. I took my vehicle for a service to have the pcv valve replaced. They recommeded that I get my gasket replaced as well.

I know nothing about cars, they said it would benefit the vehicle, this, I agreed. the service result in an additional $200~$300 in repair charges. a few months later, I noticed that my car was leaking for i didnt know what had caused it. I took my car for a diagnostic, people at pep boys told me that its leaking everywhere and they wanted me to pay $500 for repairs to have everything replaced.

I took my car to another place, come to find out, the gasket was not properly installed thus caused the leaking. Im deeply upset. I did not know what to do. I contacted pep boys, and they said that the services all have a 60 days warranty, I didnt bring my car in during the time, thus I have to take care of everything on my own.

1 Updates & Rebuttals


chris

marlton,
New Jersey,

one thing clear if it helps

#2UPDATE Employee

Thu, November 14, 2002

You did have 90- days not 60 like you stated for your warrenty on labor.
Please go back to the store and get the main office you will be refunded!!!!

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