Complaint Review: PEP BOYS

On June 4, 2003, I went in to Pep Boys to have the electrical system tested as my battery was waking up dead too often. I asked them to check the electrical system because I had a brand new battery.

I was sold an oil change in the process. Drybalski is the name of the person I spoke with. They took my car and kept it fora while, they did indeed do an oil change which was needed. I was told that my battery was bad, that everything else in the electrical system checked out okay.

I went back to where I purchased the battery, he exchanged it, and we took the "bad" battery back to Pep Boys where he tested it and it tested as good. I went back to get my money back but the guy, Drybalski, was wanting to go home, he was very anxious about not being able to get away, said they would check my car asap, and I waited and waited. Finally I had to go home so I told him to forget it for now.

I had a dead battery 2 more times and finally went to a shop that specializes in the electrical systems of automobiles. They found the problem, the dome light was staying on. Now, if Pep Boys had done their job right I would not be out another 26.00, plus the fact I had to call twice more for a jump start.

I don't know what electrical system they checked, but it should have showed the problem right away.
I hope someone can take care of this for me.
I want my money back from Pep Boys because they did not do the job they were suppose to do.

Margaret
Fort Myers, Florida
U.S.A.