Complaint Review: pep boys

car towed to pep boys 2/19/02 to be repaired for engine,shut off at slow speed or stopping.2/20/02told i needed a new engine.advised not to have mine repaired or rebuilt.was told that anew engine was ordered and work to be completed by3/1/02 i told them not to begin any work on my car if if couldn t be completed by the 1st of march.3/4/02 was told that they were sent the wrong engine,and that they removed my engine and sent it out to be fixed,due to the fact that the enginei needed wasn t made anymore. [a lie] informed that work would possibly be finished by 3/8/02 i inquired why the price of the new engine and mine that was now out of my car would cost the same to be repaired. 3/8/02 ipicked up my repired car at 8:45 pm .the entire time my care was being worked on 3/2/02---3/8/02 i had to pay to stay at a miami hotel,and shell out for food phone calls and transportation., i paid $2117.00. for the repair,and my car stalled out 5 time on the trip tolakeland.[not fixed correctly.]3/9/02car driven to lakeland pepboys.car could not be seen until3/12/02.car was transfered to chrysler,for them to detect the problem. 3/21/02, told that i need transmission work.really didn t need the $2117 engine.they want to give my car back stillbroken and unsafe to drive .i m told that the car needed the motor anyway and the transmission,problem,is not going to be taken care of.i have no problems with the pep boys in lakeland,they have been nice and helpful,especially,kim the service mgr.it s a shame that the same company in a different location needs to lie cheat and steal from people to get business .they started work on my car ,when they knew it couldnot be completed,they lied about the engine not being available at other locations,or even made anymore..this is the worst service i have ever received especially after paying over 2 thousand dollars.my car has been at a pep boys excluding the few hours i had it back now for over 5weeks totally unbeleivable .i am not from the area and am not made of money , if anyone can help,please e mail me @ superstar 052581@cs.com

laural
va beach, Virginia