Complaint Review: Pep Boys Store Manager Rey Osuna

I took my car for an engine diagnostic to Pep Boys and was told they had it running for 5 hours, and that nothing was wrong with it, and was never given a print out of the engine diagnostic because I was told the printer didn't work.

I paid the 67.99 plus tax, got my car back, when I was taking it home..it stalled. I took the car to another shop down the street, and they performed another diagnostic (engine) and they found it to be the computer module.

They fixed it! I called Pep Boys back was transfered to store manager, he identified himself at the beginning of the call, told him half the problem, he told me the manager was not in and transfered me to someone else named Larry, who was the original guy that helped me when I first took the car in. He told me he'd have the store manager call me on Monday, because he was not in.

I thought that was funny because he had answered the phone and identified himself as Rey Osuna, and if you go into the store the store managers name is publicly displayed incase of complaints. I haven't received a call at all from any one still.

Sally
palmdale, california