Complaint Review: Pep Boys

I visited Pep Boys in Apache Junction Arizona several months ago for a small job on my air conditioning. They called me after I was without my car for 3 days explaining that other problems were found, work that was estimated to cost around $900.00 but that was needed in order to drive safely.

They did the work and I picked up my car a few days later. The next day while driving home from the airport, I was aware that my air conditioning wasn't working. And, in the fast lane, my car suddenly died nearly causing a huge accident.

This was 1 DAY after picking my car up!!!! After hours waiting for a tow I took it to them and demanded they help me. They sulkily obliged but wanted to CHARGE ME!!!!! I talked to the manager and he assured me all would be handled, and if the fault wasn't theirs (###???$WHAT) they would work with me.

After that I called every day for 4 days, the manager was on vaction and noone else seemed to know what was going on. When I got the call that my engine would have to be replaced and they would do it for just a little over a $1,000.00 dollars I frieked.

I called a tow truck and went to get my car. when I arrived, the manager (now appeared??!!) asked the mechanic where my car was, he said "In the scrap heap where it belongs" HaHa. Can you even belive that!!!!I should sue those bastards.

Needless to say I found a mechanic who repaired my car for a reasonable fee and whose mouth dropped when I beagn to explain some of the charges, for example, $40.00 to replace a hose!!!!! I tell everyone I meet not to go to Many Moe and GET JACKED.

This company is a total cheat, rip-off and apparently full of liars. I hope their stock falls and they rot in shitty auto mechanic purgatory forever!

Jennifer
Scottsdale, Arizona
U.S.A.