Complaint Review: Pep Boys

I took my ar to Pep Boys, Annapolis, MD. for a simple brake job. This simple brake job cost me well over $600.00.

Thats not even the part I am upset aobut.

After picking my car up ( 4 hours after the time it was supposed to be ready) I noticed about 8 big scratches on my roof and down the side of my car.

I spoke with the manager on duty, he told me I would have to come back in the morning and show the car to Todd Hailey, store manager.

So I did and Mr. Hailey flat out called me a liar and stated that his mechanics would have told him, had they done such a thing. He refused to buff the scrathes out.

Thats it, my new car all scratched up and nothing anyone will do about it.

Kara
Edgewater, Maryland
U.S.A.