Complaint Review: PEP BOYS

My son & I were almost in an accident because of their bad brake job! BEWARE - You could be risking YOUR LIFE!

I took my vehicle to PEP BOYS HOLLYWOOD for a complete brake job. When I left, I noticed that the brakes were "locking" up, so I called the service Manager and he told me that sometimes the brakes need "breaking in" and to wait a few days. I ended up bringing the truck back and leaving it there for the day to be checked. They found NOTHING wrong, but said they lubricated the brakes. The next time I drove the truck - Again - the breaks were locking up. By this time there was a new Service Manager - Ignacio. He told me to bring the truck back ONCE AGAIN - and assured me he would take care of it. I did so - and he couldn't find anything wrong with it. He then told me it was "probably" the ABS system and that I should take it to the FORD Dealer. He further explained that if it was the brakes - that PEP BOYS would pay the Dealer Costs to replace the brakes. I was driving down an LA Freeway after a light rain with a 10 year old in the passenger seat - and when I put on the brakes -they LOCKED UP and the truck spun completely around. We got out - completely shaken up and called a tow truck and had it towed to the Ford Dealer. The dealer said they put faulty brake shoes on the truck and they replaced them and it is GREAT now - as it should have been. Ignacio lied and only offered me 205.00 back and did NOT pay for the BRAKE redo which was $350.00. When I asked to speak to the General Manager - He out right LIED to me ONCE Again - saying "HE" was the General Manager - which he is NOT - he is the Service Manager. I will now blog and take them to court them for STRESS & the 10 (yes 10) times I had to be dropped off and picked up to get this truck serviced and re-serviced. by the way - a call to the Corporate offices was never returned. BIG MISTAKE PEP BOYS - cause I'll get what's coming to me either way - and so will you. CONSUMERS FIGHT BACK!

Pros: Located in Hollywood

Empireman
Los Angeles, California
U.S.A.