PepBoys Mario Salas, Service Manager #898 False advertisment: free tire rotation with oil change. Oil change was two qts. low plus never rotated tires. Santee California
We took our 2001 Audi Quatro A6 to PepBoys for a simple oil change with free tire rotation and complimentary vehicle inspection. Using a coupon from that weeks periodicals hoping to save a few dollars...doesn't always pay off. "You get what you pay for???"
Because we were missing one hub cap on the back left tire, we realized the tires had not been rotated and after a few days we smelled burning oil we decided to check the oil. The oil was two quarts low!! That's when we decided to take it back to PepBoys to question why the service was not done correctly, or even according to the service invoice.
We questioned the Service Manager, Mario Salas, asking why the tires had not been rotated. The first thing he did was measure the tire tread of the front right tire. He said "it was PepBoys policy NOT to rotate tires when most of the tread was on the back tires." (He never measured the back tire tread). Then I asked him "don't you think it would have been proper for you (your employees) to let us know, as customers, that the tires were never rotated?" He answered "I really don't know".
Infuriated, I closed the car door before I said anything to embarass myself. Mario also stated that they would not give us the two quarts of oil that had been omitted from our oil change. I was flabergasted which lead me to pick apart the service invoice.
Under Service Information the TIRE TRD DEPTHS&PRESSURE, POST ROTATION TRD for all four tires was listed the same (5). This lead us to believe that the rotation had been done, which it wasn't. Also, it listed under 'Complimentary Vehicle Inspection' the tire pressure for all four tires to be 32 psi and the the tire tread depth for all four tires to be (6).
I am appalled at the blatent discrepancies on their Service Invoice, and am equally appalled with Mario's blatent bold face lying and incompetence. In the process of filing a dispute with PepBoys regarding the unsatisfactory service to our vehicle and and the complete imcompetence of their Service Manager and his crew, I saw this opportunity to file a Ripoff Report.
I also intend to send a complaint to PepBoys Headquarters CEO, R. Odell Michael as well as contact Duncan Hunter and Turko Files news station. Thank you for this opportunity. Froggie
Christine Mitchell, Lakeside, CA