Complaint Review: Pep Boys

My 1997 F-150 began sputtering as I went to church one Sunday morning. The next day, I decided I would take it to Pep Boys since they were next to my place of employment. I dropped the truck off at 8:00 AM with an explanation of the problem. At 12:30, Pep Boys called me to tell me my truck just needed new spark plugs and filters. He assured me this was what was wrong with my truck. I went to pick the truck up after work only to find out it was running worse than when I took it in.

When I questioned the shop manager, he said, "Our diagnostic equipment could not detect the problem." They simply took a shot in the dark as to what was wrong with my truck. They gave it a glorified tune-up and charged me $356.02. Two days later, I took it to a trusty mechanic and he repaired the problem for $160. Something is loopy at Pep Boys.

Leroy
Wake Forest, North Carolina