Complaint Review: pepboys

I went to pepboys for an allingment on a 1996 chevy corscia.I was informed that the alingment was not possible due to the control arm bushings were bad. I was then given an estimate of over 600 dollars because the bushings could not be replaced the whole lower control arms needed replaced. I came home and started to call outher repair shops and found that the bushings are replaceable.

I removed the lower control arm on the right side and removed the bushing which i found the bushing in exellent condition .I've ordered the bushings from NAPA for about 30 dollars.On further inspection i found on the left side (drivers side) that 2 out of 5 lug nuts were missing.

I went back to pepboys to complain and they told me that they were striped out when the car came in.I was never told that they were never put back on.I went back home and with my 1/2" tourque wrench and found that the 2 lug nuts were not stripped.That is after i picked up my child from the sitters.I'm a heavy equipment operator for I.U.O.E local#18 part of my job is to repair the equipment when needed so i have a lot of experiance in the repair side of the business and i am trully disapointed at pepboys disreguard of the people who can preform these repairs when the majority of there business is from people like myself. thank you

Doug
Mansfield, Ohio