Complaint Review: Perfect Skin Serums

Once I placed my order and printed my receipt I went directly to my phone calendar and entered the cancellation info 5 days prior to the last day to cancel the product, just in case I didn't want to reorder.  I then printed the return policy and highlighted the phone number and email address so cancel, of which it said you could call or email.  

Once I received the product, and used it, I found it did not work like listed, oh no surprise...I promply emailed the address to cancel, so I had a trail of completion before the 15 day trial ended.  I never heard back.  

5 daysafter my email of cancellation I get a notification that my credit card had been charged $192.29.  I then called the customer service number and was told that the email sysyems had been down a few days right when I emailed(oh no surprise).....I forwarded the original email and was told my email would be forwarded to corporate for a return of funds, and I received an email with the cancellation information for my reference.  

30 days go by, no return of funds. I emailed again (for another trail of my attempt).  I was then told it would be 2 billing cycles from corporate approval for refund.  What?

I then waited.....still no refund. So again emailed, again told resubmitted to corporate.  I say it is all Bull excuses!!

It has now been almost 4 months since the order of the trial, and it still has yet to be resolved.  What a joke of a company.