Complaint Review: Performance Chip Tuning

DISHONEST COMPANY – READ BEFORE YOU BUY

I purchased the Stage 1 chip for my 2020 Ram 1500 5.7 Hemi.  I followed the installation instructions perfectly.  I drove with the chip, never removing it, for 3 weeks.  I saw zero difference in fuel economy or power, driving the same routine every day.  I emailed the customer support for a refund; the company’s site states there is a 30-day money back guarantee.  After several emails, I received direction on how to return it.  I packed it in the original plastic wrap and in the original box.  This cost me around $13 at UPS to mail it back.  Then, I got a refund for $79.99, $20 less than what I paid for it.  I emailed again and inquired and was sent a link to the terms and conditions and there was a restocking fee.  The terms and conditions do not apply because the chip I received was apparently defective, as it did nothing.  AVOID purchasing products from this company.  How can a restocking fee apply for an item that doesn’t work??

This company is DISHONEST in its dealings.  It sold me a product that simply flashed blue lights and then charged me a $20 restocking fee for an item that did NOTHING THEY CLAIMED IT WOULD DO.  Finally, I went to the company’s site to leave a review, logged in and was refused.  The message said only people who have purchased the product can review it.  I DID PURCHASE THE PRODUCT.  They just don’t want people who are unhappy with the product leaving reviews.