Performance Health USA PERFORMANCE HEALTH USA / SCAMS & THIEVES / DO NOT GIVE YOUR CREDIT CARD INFO / NO FREE TRIALS / WILL BE CHARGED LATER OREM Utah
I complete a survey gave my credit card information for free samples to be sent to me for a $3.00. Big mistake I have been charge a monthly fee of $79.92 for a product that also been sent to me without of my permission. I have called to cancel the product. I never get a live person on the phone only a recording that instructs me to go back to the website to cancel my service. The recording never give you the website address. I could not locate the site. This experience have taught me alot about online scams. Please!!! Please!! Don't fall into the same trap I did!
Tamiko
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Support
#2UPDATE Employee
Fri, November 07, 2008
We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.