Complaint Review: Performance Merchant Alliance

Performance Merchant Alliance put me with a new merchant service with out cancelling the old service wich is one they started me on a year prior.  I switched to Performance Merchant Alliance july 2015. I leased a VX 520. In Aug 2016 I wanted to upgrade to a new POS system. At that time I found out I was in a 3yr contract. At that time I was not willing to buy out my contract so I agreed to stay with Performance Merchant Alliance and be ungraded to there clover system. The sales person was very uniformed about the clover but assured me that it would do what I needed a POS system to do. I was told what the additional cost to lease the system would be and agreed to a new price.  I was told over and over again that what I had agreed to in terms of the credit card processing would stay the same. I was told the colver came with a scanner. It did not I paid extra for that. I was not told that the clover did not process EBT sales. If I was told that in the beginning I would have not upgraded. To compromise the situation I was sent a pin pad terminal that I could use for my EBT sales. I sent the vx 520 back and received an FD 130.

Once I set up the Clover I started receiving two merchant servicing statements from two different companies. I could see one was from the clover the other was from the FD 130. I called Performance Merchant Alliance and told them of this and asked for the statements to be combined. They said no problem. The business transaction were combined to one statement but I continued to receive a statement from another company. It was costing me $50 a month and I was doing no business with them. I called Performance Merchant Alliance and was told that I was going to have to call that company and cancel. I call that company and they tell me I have another 3 years on my contract and I cant cancel with out paying over $1,000. I ask to see the contract and they send me a contract with Performance Merchant Alliance name at the top. I recently called Performance Merchant Alliance to see how we can get this other company to stop billing me. I spoke to Kevin Bodiford who told me that that company was not associated with them and it was my problem to deal with.

He refused to connect the dots that show Performance Merchant Alliance put me with that company to begin with then put me on a new contract under the guise of updating my existing contract. He just talked over me began to get rude and condescending. I had been with the company since 2015 and Kevin could only see were I started with them in 2016. I asked to be sent to someone who could look further into this and he just transferred me to the merchant servicer who he told me he had no connection too. Im not happy with the POS, the fees and merchant cost I was originally quoted keep going up and up. I have been a customer of Performance Merchant Alliance since July 2015 when my contract was updated in 2016 to include new equipment I believe Performance Merchant Alliance acted in bad faith by adding another servicing company to my processing and not cancelling existing company. I have called Performance Merchant Alliance to resolve this and at this time their position is for me to just go pound sand.