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Performance Merchant Alliance PMAPermerch Performance Merchant Alliance Unethically misleading me signing a worksheet, and convert into agreement Orlando Florida
A Performance Merchant Alliance (PMA) sales rep approched me on July 12, 2016, his name is Jian Wang. But the main person that deals with me is Alex Said, who spoke to me over the phone. Jian Wang disclosed to me that he's new and he doesn't have answer to most of my questions.
Alex told me on the phone that the rate will be 1% + 9 cents for all credit card type (except corporate card), and in order to get the rate, I need to lease a Clover Machine. The Clover machine is returnable, but if all machines are returned, the rate will increase. Alex Said kept insisted that the rate is for all credit card type except Corporate Credit Card, and I repeatedly asked him that. I told him I am looking to get two machines but need more time to figure out my current processor's contract and check out the machine's competatibility with our business needed. Alex Said told me all I need is to sign a worksheet, which is not a contract, signing a worksheet will only lock in the rate for transaction fee and leasing fee. Alex Said also told me that he will not send me the machine until I test out a virtual software of the Clover machine, which he will send me a link in the next two days. I again insisted that I will not sign a contract at that point, he promised me that, and told me the coporate office will call me just to lock in the rate.
Alex Said never send me the link to test out the Clover Machine's Software, I sent him email and asked about that a few times, and also asked him to confirm the rate are for all credit card types. less than a week later, two Clover system were delievered to me. I immediately contacted Alex Said, he emailed me the machines are only for pratice, there's no contract and there's no charge.
The Clover Machine never work, PMA and the Clover Machine company never provide me an activation code. At the same time, I also found out the rate was not what Alex stated when I talked to another person in his company, the rate is different on most of the card types, later I also realized what he stated as worksheet, in the PMA's pespective, it was a contract. And then I found out the Clover machines are not returnable even if the software is not compatible.
Performance Merchant Alliance was a scam from top to buttom, falsfying a service contract, did not honor the rate, falsfying leasing agreement. Even with email from their PMA's rep stating I was not on contract, PMA still not willing to cancel my service and take the machines back.