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Performance Merchants and Prestige Resolutions are dishonest companies Portland Oregon
Performance Merchants is a dishonest company and has been unwilling to resolve this issue.
In August 2015 my company was contacted by a sales rep from Performance Merchant Alliance for a cheaper Payment processing system. We were fine with the plan, but made it clear that we currently had a Working Capital loan with another vender and needed similar loans to proceed. We were asked to sign a lease with Lease Financial Group. Because the LFG Lease was "Non-Cancellable" I told the sales rep that I would only sign if we were guaranteed a comparable Working Capital loan with Performance Merchants. I made it clear that if we were not able to acquire a comparable Working Capital Loan that we wanted to make sure that we could cancel the Lease Agreement and terminate any business relationship with Performance Merchants. The Sales Rep conferenced in his boss with Performance Merchants Matt Patton to make that decision. Mr. Patton then said, "if you are not able to get a comparable Working Capital loan with Performance Merchants you can cancel your lease agreement with LFG and any other agreements that you have with Performance Merchants at any time." Based on this conversation I moved forward and signed the lease agreement with LFG.
Within 30-45 days we found out that the Working Capital loans provided by Performance Merchant were not comparable in any way. It was at this point that we tried to cancel our lease agreement and all other agreements with Performance Merchants.
I contacted the Sales Rep to ask how we cancelled our contract. He said to send an email stating our intention to cancel the lease and all other agreements and to ship the payment processing equipment back. This email was sent on 11/4/2015 and is available on request.
Because it was unclear where the equipment needed to be sent, we asked for clarification. It was confirmed via email on 11/12/15 that we were to send the equipment to the following address:
TASQ Industries
8875 S Washington Blvd
Roseville, CA 95678
The payment processing equipment was sent in 2 shipments via USPS on 11/16/15. The tracking and delivery information is available upon request.
After the equipment was sent to TASQ I was told by Performance Merchants we sent the equipment to the wrong location and should have sent it directly to LFG Leasing. At this point I tried to see if I could have TASQ send back the equipment. I was unable to retrieve the equipment. As of this date the payment processing equipment is at TASQ Industries in Roseville, CA.
Matt Patton committed FRAUD by guaranteeing that we could cancel our lease agreement with LFG and any other agreements with Performance Merchants if we were unable to find comparable Working Capital Loans through Performance Merchants. We have followed the process of cancelling the lease and all other agreements suggested by our sales rep and his direct manager. We have not been able to cancel our lease agreement with LFG or any other agreements with Performance Merchants.
In January 2016 I contacted Performance Merchants and explained the situation and that I wanted to cancel my lease and all other agreements. Performance Merchant Alliance has stated that we cannot cancel our lease agreement or any other agreements with Performance merchants.
I have filed a Misrepresentation and Fraud of Lease Agreement with Leasing Financial Group (LFG).
I have contacted Performance Merchants HQ in Portland Oregon every 2 weeks and have NO resolve. Performance Merchant has continually made promise that they will stop billing me for services I have NEVER used and for equipment that I DON'T even have, but they have not. I am getting charged every month. I am afraid to stop payment because I am certain they would put me into collection which would effect my business credit score.
Performance Merchants is a dishonest company and has been unwilling to resolve this issue.