Performance Products USA - PURE COLON 1000 I couldn't take the pill's because of b/p sent them back for refund on 7/ 17/08 called on 7/31/08 was told they just got it so no refund and no pill's Orem Utah
I sent for free trial offer on pure colon 1000, didn't know they would bill me almost 70.00 dollars and they would ship full bottle.
My bp went up and I can't take them. So I called company and cancelled got return info and mailed pills back. That was on 7-17-08 and I called company today 7-31-08, and I am told they just got the pills yesterday and we
don't get a refund and they will not send the pills back.
My wife could take them but it took 2 weeks for the mail to run to their company that is weird cause it only took a week for us to receive them. Something doesn't sound right the post office is not that slow in delivering mail, I am upset about this I am on worker comp and can't afford to be
ripped off.
Robert
winter haven, Florida
U.S.A.
1 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Customer Support Response
#2UPDATE Employee
Wed, October 22, 2008
We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Colon a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.