Complaint Review: Performant Recovery

They offer a payment arrangement and manipulate the payments so that you end up held prisoner to them and do not follow through on their promises. In 2012 I spoke with Natalie Gardner my assigned rep. We came to an agreement and a scheduled monthly payment arrangement that would be automatically withdrawn from my account. I was also told that I was in default on my student loan and after 9 payments it would be removed from default and released back to the original hold, Dept of Ed. I informed her that my loan had been duplicated and I only owed on one loan and the balance was incorrect.

She said that while this was being disputed I should continue paying the amount agreed upon, which was calculated from the total amount owed at that time. She also agreed that there was something wrong with the account. Payments continued to be taken from my account and I would occasionally contact her on the status of the dispute and would always get the run around that it was under evaluation with Dept of Ed. In Sept I noticed that my August and Sept payments were not taken from my account, and this would have been my 9th payment taking me out of default.

I contact the Dept of Ed to find out it they had my loan now and to set up my payments. They said that it was still in default and that they had nothing on record of my account being under investigation. I called my rep, Natalie, to find out why my payments stopped being withdrawn from my account and why it was not under evaluation. She said that it was my responsibility to make sure my payments were made and unfortunately my account was back to square one in the default process and I would have to continue making 9 payments to get out.

I contacted the Dept of Ed and explained the situation and they stated that alot of times this happens with this company, so they can keep you making payments to them and being stuck paying their rates. It took almost 2 years of persistence to get them to finally remove the duplicated loan and adjust my account, but they would not reevaluate my payments and my default. I am now purchasing a home and they still have me in default.

When I called her to pay it off she told me conflicting options. I finally paid it off and told her I was about to lose the home I was purchasing and to please release the account as paid to the Dept of Ed so they could remove it from the FHA CAIVRS report as clear. They are deceptive and liars. They are not their to help you but to rip you off. They also never adjusted my account or the interest I was charged all of that time when they removed the duplicate.

I dont see what settlement option I have at this point. I paid the account off. The stress they caused me, nor the fact that me or my young children may not have a home to live in in a few days can not be repaid. They did not seem to care much when I pleaded with them to help me, but instead they went out of their way to prolong everything to after the date I needed it to be submitted so I would not lose this home purchase. I wish they were not given such freedom nor power over someone.