On July 18th I contacted Perfume Warehouse Ltd. through a site called Alibaba which is a Global Trading Site. Perfume Warehouse Ltd. profile on the site claims to be a Buying Office, Agent, Distributor/Wholesaler for the following products: Perfume, Cosmetic, Skincare, Haircare, and Nailcare. The company claims to do US$1 Million - US$2.5 Million in annual sales, however you can obtain the real facts here on webCHeck.
When I contacted Perfume Warehouse Ltd. back in July I sent over a request to purchase 30 pieces of fragrance. At the time the person of contact was Kelvin Moore (Sales Manager) who sent me over a product list with prices. I replied back and thank him for the information and asked couple questions:
- Are the products original
- Will your company drop ship
- What are your shipping time frames
- Payment methods
- Whats the best communication methods
- Can I mix orders and MOQ (Minimum Order Quantity)
I then received a reply back from
Jerry Glen who claims to be the companies financial accountant according to his signature, however you can find out the list of there company's manager members here at
WebCHeck.
So when
Jerry Glen replied back to the above questions I found it quit interesting because you'll see later on in this compliant he goes against everything he states. Here is what he said.
We sell original products 100% Authentic Factory sealed.
We are very busy,so some times we don`t chat. i will let you know when i`m free to chat
We can ship mixed product up to 30pcs.
Our Trading Terms are as follows:
All complaints will be acknowledged within 7 working days, although we try
to acknowledge all complaints immediately. The customer be informed of
all progress.
We make shipment via Fed EX courier service and FEd EX deliver at your doorstep within 10-12days.Note that immediately shipment is made,we give you tracking number from FEd
EX couier service for you to monitor your package till delivery.
Payment is via Bank TT and Western union depending on your order.
We always give our customer Guarantee to pay just 50% deposit before
shipment and pay the 50% balance after delivery satisfaction.According to the Data Protection Act 1988 we do not supply any of your details to
a third party, unless you have given us permission to do so.
Attached is our Money Guarantee Certificate.So I sent over a list of
30 pieces of fragrance to
Jerry Glen at
Perfume Warehouse Ltd. He replied back with the following information:
Total Item====30pieces
Total cost=====$606usd
20% discount===$121.20usd
Total cost after 20% discount deducted==$484.80usd
Shipping Cost $3 usd Per Piece.
30 pieces will cost $90 usd (Shipping)
Total cost including shipping FEE after 20% deduction===$574.80usd (351pounds)
50% part-payment=====$287.40usd (175pounds)
50% Balance after delivery=== $287.40usd (175pounds)
Western Union Payment Details:
Receivers Name: Jerry Glen
Address:4A oak road,Ealing Broadway
City:London
Zip code:SW19 1SB
Country:United Kingdom.
I then proceed to make payment arrangements here in the United States to dropship the products to my wife in Brazil, however the payment didn't go through via Western Union do to there 3rd party verification system. I notified
Jerry Glen; if I could use one of his other payment methods mentioned above (wire). So
Jerry Glen replied back with the following information:
You will have to send the fund to our financial controller`s bank account.
The account details will be forwarded to you soonest.
HERE IS THE BANK DETAILS FOR YOU TO MAKE THE DEPOSITBank Name: MAYBANK
Account Name: KAMARIAH BINTI ZAKARIAH
Account Number: 114245175548
Address: 10, Ground Floor, Plaza Pekeliling, 2, Jalan Tun Razak, Kuala
Lumpur,Malaysia.
Swift code: MBBEMYKL
As soon as you make the transfer, scan and forward to us the payment slip for confirmation. Once our financial controller Kamariah Binti Zakariah confirms your payment,we proceed with shipment.
Kindly forward to us too your delivery address. I await your scanned payment slip.
So here's
proof of payment:
(remember 50% part payment $287.40 balance due after delivery) After sending
Jerry Glen at
Perfume Warehouse Ltd. proof of payment above; he confirmed with me that the board had giving him permission to process the order and he would make shipping arragments via FedEx as mentioned aboved. This would turn into a nightmare; as this scam artist per paired to go against everything mentioned above.
I then received the following email from
Jerry Glen at
Perfume Warehouse Ltd. on August 10th (
Keep in mind this is 1 day after confirming my payment above on Aug 9th)
Hello,
The item will be shipped out as soon as your payment is confirmed. (
wait a minute I thought payment was already confirmed? liar.....) We can drop ship as the address you gave us. But when we took your package to Fed Ex this morning to book your package, the customs in my country advised that you have to pay
8 dollars each,this will cover both Tax and Customs so that your package will not be disturbed till delivery. (
I'm thinking you told me $3 per pieces..now $8 dollars? Nothing changed! so when did FedEx start charging a Tax & Customs to NOT Disturbed a package? lol) Note that when this fees is paid,customers tag and custom documents will be attached to your package,this will enable no customs to chargeany fee till delivery. I await your quick response,so that we can handle this now and when shipment is made,
your package will not have any problem. So I replied back:
Jerry it's a problem for me to pay any addional fees for a couple
reasons. These items are for my wife in Brazil so I will have to pay the
duty taxes when they arrive. The fee to send the money is high via WU
or wire transfer. You quoted me price for items and shipping and appears
that you made a mistake and want me to pay for it now. Your asking me
to pay an addional $240 US dollars? It's not worth it to me! If you
can't resovle then I would ask that you refund my money and I will find
another supplier!
Jerry Glen replies back saying this:
Hello,
Don`t take things too harsh.This is business and any thing that comes your way,you look for a way forward. I also feel for you but it will be unprofessional for me to proceed with shipment when i know the problem your package will encounter. We can resolve it...Just try to transfer the money now but i can give you the opportunity to select 10pcs of perfume of your choice just to compensate you for the mistake. I`m doing this because this is the first time you are buying from us and i don`t want any problem.That means i will be sending you 40pcs and you will pay for 30pcs,i`m giving you 10pcs for FREE.
So to make a long story short with this problem that arouses. I accept that fact the
Jerry Glen at Perfume Warehouse Ltd. made a mistake here and is willing to compensate me 10 additional pieces. So I make the payment for the shipping difference. Here is
proof of payment for the $240.
But before making this payment I start to question
Jerry Glen as to if
Perfume Warehouse has ever sent items to Brazil before and a list of documents they require? So, he replied back:
This is our business and you can`t teach us. All relevant documents documents are coming along with the package. My company has stopped sending documents on the internet since some people used our documents for scam. Listen, i don`t have time to waste here, all the documents will be sent along. Do you know that you still have our
50% balance with you, that serves as a guarantee that we will deliver safely. Just go ahead now and send this money and let us proceed.
On
August 18th I get an email from Jerry Glenn at
Perfume WarehouseHello,
The logistics manager has notified me that your package has been taken to the shipping company now...i will send you the tracking number as soon as it is shipped today.
The the following day
August 19th I get this email from Jerry Glen
Hello,
Here is the tracking number for the package..The logistics department
gave it to me yesterday with some reasons:
Fed Ex refuse to drop ship as planned and even demand for more money
but since we have agreed that you will not pay any money again,the
logistics department decided to ship your package through a reliable
shipping company that agree to drop ship as the address you gave us.
The shipping company Quick delivery logistics will deliver at the
doorstep and address the package accordingly as the address you gave
us.They will even deliver quickly.
HERE IS THE WEBSITE OF THE SHIPPING COMPANY:
www.quickdeliverylogistics.netSo the package shipped out on
August 19th.
The the following day
August 20th I received this email from Jerry Glenn at
Perfume Warehouse Ltd.
Hello,
It has been brought to my notice now that there is a mistake in your order. You ordered 30pcs and we gave you 10pcs FREE to make 40pcs but the store keeper mis packaged 90pcs for you...That means you have extra 50pcs that you have not paid for. Ohh! what a great error.. My company has decided that your package should be put on HOLD first till we find a solution to the problem.. We are so sorry for this error..
So I didn't hear nothing from
Jerry Glen until
August 24th and in his email he replies.
Hello,
Listen my friend, the board has been doing series of meetings concerning your order. The store keeper that made the mistake as been sacked.The board after their meeting finally concluded you should pay the duties (
what duties it hasn't reached its final destination? keep in mind I already paid the shipping cost.
The parcel has left UK into and out of Germany and now parcel hold in Montreal Canada, but Jerry Glen said in his August 20th email above "My company has decided that your package should be put on HOLD" due to mistake they made in sending 90pcs instead of 40psc. In this email he mentions I should pay for duties. He scamming here is what he is doing!) the shipping company ask you to pay and when the 90pcs of the fragrances was delivered,you should sell the 50pcs excess and deduct your money from it and send us the balance. Reasons been that the package cannot been reversed and all the 90pcs will be deliver to you. Remember that you still have a balance of 50% to balance us for the 30pcs you requested for initially. Kindly comply with this and lets move forward,so that your package will be delivered to you soonest. We are sorry for the inconveniences.
Then on
August 25th I get this email from
Jerry Glenn.
Hello,
Friend, i will advice you to comply very fast and make the transfer as the shipping company instructed you because we just receive a notification from the shipping company that in the next 24hrs,if you don`t make the transfer,your package will be impounded. That means a total loss.
I believe when you get the package,you will surely get your money back.
On
August 20th I contact
Quick Delivery Logistics to find out whats going on why they place hold on package and what fee they are speaking about. Here is what they said: (
Keep in mind I am the co-sender on the package so they should release information to me)
Hello,
Thanks for your mail, Kindly note that you need to confirm and contact your sender for you to
make the payment for Tax Clearance and custom so goods will not be sized at the border of Mexico.
So now
Quick Delivery Logistics is condoning to there scam. Think about it why would I contact the sender to make a Tax Clearance payment? Duty Taxes are paid at the final destination which is not Mexico. Why would I send a payment to the seller (
what they are really trying to get me to do is pay for the excess 50 pieces). So
Quick Delivery Logistics is making false international shipping claims here.
So when I reply back to
Quick Delivery Logistics email I mention to them just what I put in quotations above.
This is what
Quick Delivery Logistics had to say:
Hello,
Thanks for your mail,
Kindly note that they re transit point before getting to Mexico, You can contact your sender and talk to them. Goods will be released once we confirm form your sender. (
So they just clearly identified that this is not an issue with Tax Clearance at the broader of Mexico; by telling me they will confirm from sender and acknowledging that send place the hold in the first place. In fact the sender even quoted that in August 20th email above...read.) (
Also the hold is in Montreal Canada not Mexico so why are they referring to clearance out of Mexico?)
Then on
August 24th I get this email from Quick Delivery Logistics:
Hello,
We would like to inform you that the package will be
impounded if payment of
$890usd is not paid withing 24hrs. Once goods is impounded we don't have power over it anymore. Kindly confirm and ask for payment details so we can proceed to issue you details asap. Waiting to hear from you.
So I then contacted
Canada Border Patrol to find out the real story. Why the package was place on hold! After speaking with a couple people I finally got through to Ashley who is a Border Patrol Agent in Montreal Canada. She said something doesn't sound right with your parcel we would
never place a hold on package for duty tax or clearance if it NOT the final destination either would any country I am aware of and I would know cause I am a custom agent.
After getting this information I informed
Jerry Glen at
Perfume Warehouse Ltd. and this is what he had to say in his
August 25th email:
what are HELL! You f*ked! what sort of rubbish is this...Someone lost his job because of your package and even the company is losing money at the moment... (
you see him trying to put the blame & guilty on me as if its my fault for the lack of his company's ignorance and abide by international laws and agreements). Listen to me,just call your attorney now and we are ready for the case. Let me ask you a question,Do you remember you are still owing my company the balance of 50%? listen,you better pay the shipping company and get your package and let us proceed or you call your attorney and lets us meet in court. You are so heartless and you don`t even know anything about international business..i gave you 10pcs FREE,which company will do that? now there is a little problem and we have lost so much and you are asking for refund.. (
of course who wouldn't?) You better pay the shipping company and get your package out of there or....... (
wait a minute the shipping company said I better pay you; now its them?)
After going back and forth (
over 60 email communications) with Jerry Glen at
Perfume Warehouse Ldt. He mentioned that he would sort the parcel meaning pay the $860usd; if I could pay the 50% of balance they would release the hold. I told him that wasn't the original agreement and guarantee that you proposed to me at the start of this transaction. I am reluctant to pay anymore money; just because you say you guarantee me...what nothing at this point. I said the best I could do is pay a escrow agent the balance even though that wasn't part of the agreement and they would pay you that money upon delivery. I was just looking for a solution. I had to protect myself at this point! He would not agree to an escrow agent probably cause he had every intention on scamming me some more.
I am willing to be contacted by the media, a consumer advocate, lawyer or government
authority to help further my cause or to help with an investigation against the business
or individual I am reporting. If any reader knows of any attorney that has a good insight on international business law that would have interest in taking on this case please contact me so we may discuss options for lawsuit. I plan on taking this socially viral on the internet, so it will get the up most attention to readers. The best advice I could give anyone who has any intentions of doing any kind of business with
Perfume Warehouse Ltd.
Don't use them if you don't wanna get scammed!
They are many companies out there that are legit if you plan on using a Global Trading Platform site like
Alibaba. Just make sure the company is not a FREE Member. (
If you claim to produce over $1 million dollars in sales..why cant you pay a membership site?) You might want to use a Company that is a Gold Supplier, Escrow Agent, Audited Supplier, accept payments where it can be reverse like paypal....ect
4 Updates & Rebuttals
sanjay anand
london,United States of America
That Jerry Glen claims staff of perfumewarehouse ltd is not true
#5REBUTTAL Owner of company
Fri, April 10, 2015
Its been long time I have not seen my review ,suddenly I searched on google today got to know some one is acting behalf us and pretending perfumewarehouse ltd staff .This is totally wrong making fake name and sign and doing negative feedback to us.
I would like to clear everyone ,We are a Perfume Warehouse LTd is only one company in Ealing broadway london,there are some other perfumewarehous but they are not part of our company,if something wrong with them all comes with our perfumewarehouse ltd company.we don't have any branches in london ,some of the customer buying from others and getting bad service they are doing bad review on our name,this is totally bad reputation for us.
In that scam review Some one pretending that Jerry Glen is linked with perfumewarehouse ltd,that is tottaly false and he was not our employee either he is not linked with us,they made up long story and its been since 4 years in your ripoff webstite.Please remove that scam as soon as possible ,otherwise I will take legal action to website and that all including persons with this scam.If you we are not hearing from you as soon as possible We are going to take legal action .
sanjay anand
london,North Dakota,
United States of America
This is not our company,They have given our business name and address,postcode is different.
#5REBUTTAL Owner of company
Wed, April 08, 2015
Its been long time I have not seen my review ,suddenly I searched on google today got to know some one is acting behalf us and pretending perfumewarehouse ltd staff .This is totally wrong making fake name and sign and doing negative feedback to us.
I would like to clear everyone ,We are a Perfume Warehouse LTd only in Ealing broadway london,we don't have any branches in london ,some of the customer buying from others and getting bad service they are doing bad review on our name,this is totally bad reputation for us.
John Geary
United States of AmericaJerry Glen in the Mafia? Really? Wiseguy? He's Not Omerta About It!
#5Author of original report
Wed, September 07, 2011
Had a quite interesting online chat with Jerry Glen of Perfume Warehouse Ltd. which brought me to update this report and aggressively seek justice to be server with this so called cyber-junkie.
Jerry Glen contacting me on September 2, 2011 via online chat and had this to say:
jerry: hello my friend are you there
me: YES Jerry we are far from friends
Jerry: how do you mean?
i see all you have done on the internet
me: yeah I am really big into social media
jerry: and i want to assure you will pay for this
me: know alot of people in the social media area
jerry: ohhhhh! i will get rid of you
i mean it ok
jerry: but my friend you don`t need all this
the company didn't care because they have
good will already
me: its not the company who should care its the people
jerry: but now you want to cost me my job
the board summoned me
me: u have a small present in the internet world
jerry: they said i caused everything
and my job is now at stake
me: u guys like to hide
jerry: what do you want me to do friend
me: I am sure SanJay & Sunita will get rid of you
Jordans Limited will know about this
my money or product
i told you that you are a small fish in a big pond
its going to be a game changer
Mr & Ms Anand will have all records
I wont stop until I get what I want
jerry: ok go ahead
me: my money or products
jerry: we have the product in our office already
and we have gotten what we need
i will be leaving the company on monday
me: its cost u
jerry: because i have just been sacked
me: to get it and even more now
lawsuite and your job
jerry: so,you can go ahead b***h and do your worst
f**k you
me: you r a cyber Junkie
I am design a website just for you
good luck on your next job hunt
Jerry Glen if that not your name
I am sure a court summons will discover and subpoena
I will turn this conversion over to US & UK authorities now that you are treating my life.
Part 2:
jerry: no
i`m not threaten your life
i`m telling you the reality
i have lost my job
and i will go any mile to ruin you
i will tell you that you are dealing with mafia
i know how to get your wife involved in this
i believe she will understand better
me: that makes 2 of us
true mafia dont disclosure hits u must be rank low
jerry: i belive i`m low
but wait and see
No body cheat Mafians and Enjoy the World
i have your addresses
i will pass the signal
me: your job must be more important then your life
if anything happens they sure know who to investigate
cause Ill be sure to report this
Jerry you sound like a wanna be Mafia brother
jerry: are we brothers?
7:14 AM let me know if we are brothers
me: different family
jerry: brothers from different families
i believe brothers can solve things amicably
For Brotherhood sake
Brother Deliver Brother
BDB
me: enlightened
Jerry you casted out already
jerry: casted out ?
i can`t be spotted
because i`m a real mafian
rugged to the core
John Geary
United States of AmericaPerfume Warehouse Ltd. Outrageous Attacks
#5Author of original report
Mon, August 29, 2011
August 29th I send over Jerry Glen at Perfume Warehouse Ltd. an email advising him of this compliant I filed here and other agencies. This is my email mail to him:
just wanted to take the time to inform you of my compliant(s) thus far
against you, Perfume Warehouse Ltd. and Quick Delivery Logistics. I have
giving you and Perfume Warehouse Ltd. the opportunity in resolving this
matter to either refund my money or perform the deliverance of my
parcel. Now I have seek out to people in higher power to bring you and
your company to Justice and opening up an investigation in this
International Trade matter. I hope you will comply to a small issue and
withstand jeopardizing further action. At this point I have taking the
time and resource available to post the following.
Rip Off Report
Google Buzz
Twitter Post
eBay Review
Google Key Word "Perfume Warehouse Review" 1st & 3rd top spot page rank
I have also contacted and email the following Agencies and High Profile People
- Trade Association Forum - UK
Will continue to search for other point of contacts within the UK...Sites to be added, commented, and compliant filed on...
www.alibaba.com (Trading Platform)
www.globalsources.com (Trading Platform)
www.tradekey.com (Trading Platform)
www.tradekey.com (Trading Platform)
www.wto.org (World Trade Origination)
www.iccwbo.org (International Chamber of Commerce)
www.intracen.org (International Trade Centre)
www.export.gov (U.S. Government)
www.trade.gov (International Trade Administration)
www.diytrade.com (Trading Platform)
So then I received this reply back from Jerry Glen at Perfume Warehouse Ltd.
Hello,
You will pay for all this you are doing. (sounds as if he is threatening me here) You will be arrested very soon,we just want you to commit yourself. (Arrested for what? I did commit myself to paying as agreed. What he is saying is that he wants me to commit to hes companies fraud, scam, and heists.) Just remember you are still owing the company 50% balance. (Absolutely read my reply email below.) Pay and let us resolve the matter,you are just wasting your time. We are going to arrest both you and your wife that we want to deliver to. (Now its sounds like he is threatening my family. My wife has no involvement other then the fact I request she receives these items. As stated before and below in my reply!) Just wait and see.
Bye
So I replied back to Jerry Glen at Perfume Warehouse Ltd. with the following email.
that's right you will pay me back the money you own for your fraud and scam. Arrested for what? My wife has had no involvement in this; other than the fact that I wanted it ship to her! So I think your making threatening remarks here; not only for me but my family. So I will purse this a little further and order your companies managing member(s) information online to see weather I deposited this money in an account associated with the company. If not I will file with the authorities a possible fraud report to investigate money laundering. Also, I hope your company has obtain approval or licensing for the designer brands you sell otherwise I'll see that a copyright and infringement report is filed and investigated in this matter. You are absolutely right I owe your company 50% of the balance. What you fail to say is what the original agreement says. The 50% balance will be paid at the time of delivery. Jerry I am amazed that you are so under aware of the facts and original agreement and how you changed your policy and agreement of you and your company's wrongful doing or mistakes. Your asking me to pay $860 dollars for something of non existence. The shipping company claims Tax & Clearance at the broader of Mexico. You claim to agree with this! You don't pay Tax & Clearance on parcel that is entering and exiting port only at the finial destination will the buyer pay duty taxes. In this case I am the buy and per paired to pay Brazil at customs. Also the shipping company advised me to contact you and settle payment. This type of payment is handle through customs not the seller of the parcel. What happen is you didn't have good communicate with the shipping company and planed on pulling off another heists to commit even more fraud. So, what you are trying to do now is make me pay your company mistake for the excess pieces that you sent and the 50% balance. That's not the original agreement! The hold is not for Tax & Clearance. Did you forget you told me that you place the hold on the parcel. If I had reason to believe this was at all true don't you think that it would be held & seized in Mexico for Tax & Clearance not Montreal, Canada. Jerry I have some knowledgeable of the import & export business this is not the first deal here buddy. I am also amazed that a company who claims to do $1.5- $2.5 million in sales (I'll order financial statement to see if this holds true) has a hard time accepting the facts here let alone refunding a consumer's money ($527 dollars). Not my fault but you own! So I will make sure you pay the consequence! Either my money or your company's reputation. Just an FYI "time is on my hands"!
It appears that the following evidence of documentation in this claim was not viewable, so I have upload evidence of documentation to support the claim via Google Docs.
50% PAYMENT OF PRODUCTS
2nd demand payment for shipping cost
Here is a list of public records on Perfume Warehouse Ltd. that I've paid for and obtain for the purpose of investigation weather civil or criminal that should be made available to anyone that public records applies to ie. Consumers, Authorities, Law-Enforcement, FBI, Government Agency, Attorney at Law and/or any entity that represents international trade. I maintain the rights of these paid records and any inaccuracy of the records should be the liability of the third party verification source.
Certificate of Incorporation
Appointment of Director or Secretary June 04, 2011
Annual Return 2011
Change of Registered Office Address Feb. 16, 2011