Complaint Review: PERK Med Spa The Villages

I contracted with PERK MedSpa on Aug 8, 2017 to receive three body shaping treatments plus one skin tightening treatment described as UltraShape Power (3ea) and VelaShape (one ea).  I paid a total of $3242 for all four treatments.  My payment in full was accepted by Michelle Barone. After two treatments I went to my appointment for the third treatment.  Upon arrival I was ushered into a back room by the new office manager "Nicole".  At that time she informed me  PERK MedSpa was purchased by another company and that the procedures I paid for in advance and in good faith were no longer being performed. 

Nicole stated PERK MS would not provide a refund of any portion of the $3242 for the unused final two treatments.  She would only offer me an "office" credit of $1086 for the UltraShape and VelaShape treatments that were no longer  available by PERK MS.  The office credit could only be used for their spa facials and injections that I did not want and were of no use to me.  Perk MS would not refund a prorated portion of the fee I paid even though I had not and could not receive the final two treatments through no fault of my own.  Without any advance notice, they discontinued performing the specific procedures they contracted to provide to me before I had received even the third of four treatments. 

I firmly believe Ihat I was lied to and deceived by them as PERK MS was knowingly about to be sold to new owners who would then delete procedures I paid for.    I saw no results after two UltraShape treatments.  I was told that after the third treatment I would begin to see positive results in a "few" months.  These procedures do not work and are worthless as evidenced by their discontinuance by PERK. I have severely  diminished  respect for The Villages that allows these type of business practices to be perpetrated on its trusting consumers.  Buyer Beware!