Complaint Review: Pet Paradise

purchased a puppy (Jack Russell Terrier) on 7/16/2005 and was told that I had 14 days to have the puppy examined and bring the puppy back if he was \"unfit for sale). On 7/22/2005 I had the puppy examined and he was diagnosed with a slight cough. I was told by my vet to watch the cough and return with the dog if it worsened. The cough did worsen and actually became pneumonia on 7/31/2005. I decided that because I have a young son at home and that the dog may need further treatment, I would return the dog for a full refund (the dog was $999). I obtained a certificate of unfitness from my vet as well as documentation of the dog\'s illness.

When I called Pet Paradise and let them know what was going on and what I requested the nightmare began. I was told that because I obtained the certificate of unfitness on 8/1 the 14 days had elapsed and I was too late. I tried explaining to them that the underlying diagnosis was made on 7/22 which was well within the 14 days. I asked to speak with Dana and was told that she would be away until Wed. (this was Mon.). I told the employee that I was very uncomfortable having this sick dog in my house and would like to bring him back as soon as possible. She told me that \"Dana said that under no uncertain terms were they going to take the dog back.\" At that point I made the decision that I was not going to send my dog back to that awful place and that instead I was going to let my vet (whom I truly love and trust) take the dog and find him a good home.

I think Pet Paradise is the most awful, shady, unethical, establishment I have ever encountered in my entire life. I would not send my worse enemy there to get a pet. I lost well over $1000 in this transaction but my piece of mind lies in the fact that my dog didn\'t have to back to that awful place.

My advise to anyone our ther is
NEVER NEVER NEVER buy an animal from PET PARADISE!!!

Michelle
Morgnaville, New Jersey
U.S.A.