Petals.com Petals Decorative Accents LLC, returns, unable to reach Portland Tennessee
I purchased a flower arrangement through Petals.com back in April. I then returned it well within the company's 30 day window in it's original packaging on April 23rd and I even received a receipt from UPS stating that the product was received on April 25th. I still have not received a refund to my MC. I have attempted to call multiple times and the voice recording redirects me to the website. I have placed 3 requests through the website but now all I see is:
Please be patient while we update our site.
You may order by phone by calling 1-800-637-3825
I am at a loss at this point and my next step is to file with the BBB. Any suggestions??
Murph24
Carmel, New York
U.S.A.
1 Updates & Rebuttals
NSpectr3
Westerly,Rhode Island,
U.S.A.
-- Here We Go Again with Petals Decorative Ducking Refunds --
#2Consumer Suggestion
Wed, July 16, 2008
If you haven't by now, you might review my breakdown. I have the only comprehensive report here on Petals which has a happy ending:
http://www.ripoffreport.com/reports/0/281/RipOff0281797.htm
Lovely of them to set up a Catch-22 between online and voice contact methods. It's another Summer of Silence like last year. I would try reaching them at Connecticut HQ, and keep trying until a human answers, which admittedly could take months. Also talk to your credit issuer about a chargeback. This will be difficult now that you're past the usual 60 day dispute window, but if they're feeling friendly and can see a copy of your UPS notice they may decide to bend the rule in your favor.
I also tried the limp wrist that is BBB, filing a blistering complaint via their Connecticut chapter. Petals simply ignored it, and they'll ignore you too. This case may qualify for a mail fraud charge, though the most I got from filing mine was an unhelpful postcard of handy anti-fraud trips. Oh, swell. I never found out if the state A.G. could hurry things; perhaps you could. Plenty of the publicized complaints against Petals concern its torpid response to refund claims, so at least you're not alone.