Complaint Review: Petco

I have two dogs, Isabelle and Willy. On January 4th I made a grooming appointment for Willy for January 6th and Isabelle on the 10th.

On January 5th I confirmed it. Shortly thereafter, I received a phone call from Jamie the assistant store manager cancelling my appointment. I asked about rescheduling him for this Friday (7th), she told me she could not do that because she wasn't in grooming and she did not know if they had availability.

I asked her several questions - even asked if they could fit Willy into the schedule with Isabelle. She kept arguing with me. I asked to speak to the grooming manager - she wasn't there. Eventually Jamie hung up on me after we had a back and forth about the pandemic, and being shortstaffed. I am very tired of hearing this and I expressed this. To which point, she said "well sure the pandemic is all my fault!" and hung up on me.

I called back and asked for the District Manager information. The guy that answered transferred me BACK to Jamie where we had another conversation, I told her if she hung up on me again, I would come to the store and talk to her in person (meaning I would go to the store and TALK to her in person). During this call, she suggested I apply for a grooming position. I suggested she transfer to grooming.

We also moved Willy's appointment for the 6th to Isabelle's appointment for the 10th. Today I called and spoke to Carol the grooming manager, who informed me that since it is now a conflict between me and Jamie (her claiming I threatened her), I can't bring my dogs in until its resolved. That's awesome customer service right there. I am still waiting for this district manager to call me. I am very upset, I have been bringing my dogs to PETCO FOR YEARS, I spend a lot of money at this store. I just needed my dogs to be groomed.

Note that this is not the first time that they have just been unilaterally cancelled due to this store's lack of staff.

I want my dogs groomed and then I'll find another groomer.