Complaint Review: PETLAND NOVI

Petland Novi, sold us a very sickly puppy and told us it was merely a cold and sent us home with medicine for her. When I took her to Petland's vet (Randy said we HAD to take her to Petland's vet or the warranty was no good), I was told she had Kennel Cough not a cold, which was already in the first stages of pneumonia. When they started running blood work on her, they said she had a very elevated white cell count put her on another medicine and said she needed breathing treatments, daily. Then, they sent me to a specialist who ran CAT scans, sent her feces off to a special lab, only to find out she had parasites in her small intestine.  More medicine and more blood work-ups. She was 6 months old before we got her white cell count under control.  All the while Randy kept telling me, he couldn't continue to pay for this. He was so rude and uncaring.

I asked Randy for her papers and was told I couldn't have them until the warranty time had expired. When I finally demanded the papers, I found out who the breeder was (I had been asking Randy all along who the breeder was and was told NOT to worry about it, the breeder was very well known and ran a good, healthy facility). After a lot of research and a trip to Baltic, OH., I found out this so called breeder was a "Puppy Mill".  When I confronted Randy about my findings, he denied everything, said ALL his breeders were well-known and very good and not one puppy came from a puppy mill. I showed him all the USDA reports I had and he all but called me a liar.

To this day, our little Cocker still has problems because of all the in breeding and we're finding out, because of the in-breeding, she may not have the long life that most dogs would have.

Please help us, the people that have been fooled by Petland Novi/Randy and being sold sickly puppies.