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  • Report:  #820399

Complaint Review: Pets Best Insurance

Pets Best Insurance NOT YOUR BEST PET INSURANCE! Boise, Idaho

  • Reported By:
    Mark — Sacramento California U.S.A.
  • Submitted:
    Tue, January 10, 2012
  • Updated:
    Wed, January 11, 2012
*UPDATE Employee: Response from Pets Best Insurance
It's a pet insurance company. Don't choose this company for your beloved pet. We filed a claim and they kept requesting more information over and over again. They went through a policy with a fine-tooth comb, trying to find a reason not to pay us the claim. At the end they said, we didn't meet our deductable.I would not recommend!

1 Updates & Rebuttals

Pets Best Insurance

Boise,
Idaho,
United States of America

Response from Pets Best Insurance

#2UPDATE Employee

Wed, January 11, 2012

Hi Mark, our policyholders can choose from a variety of deductibles when selecting their plans, and we strive to be transparent when it comes to policy exclusions. It sounds like your claim was covered and applied to your deductible. Having deductibles and co-pays helps to make pet insurance premiums more affordable.

We also list Whats Not Covered on our website, and the same can also be accessed through your Customer Account on our website.

There isnt enough information here for us to contact you directly, but if we can be of further assistance, please contact Customer Care at 877-738-7237 and well be happy to help.

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