Complaint Review: PetSmart Aventura Mall #0354

I just purchased a parakeet at this Petsmart store.  The birds they sell have untrimmed flight feathers; but, the employee told me he would trim them after I purchased the bird.

I am very familiar with parakeets and many other pet birds having owned many.  While I was filling out the paperwork  I was surprised to hear the parakeet screaming loudly, as they are very small, so I went to investigate.  The employee was in process of trimming the flight feathers, and I just thought to myself it was odd as parakeets are relatively quiet birds.

The bird continued to scream while I was in line paying, which again surprised me.  I only thought to myself that maybe it means it's going to be a good talker.

When I got home I opened the box and saw what I thought was red straw they had put in to make the bird more comfortable.  It was blood.  A lot of blood.  I took out the poor frantic bird and noticed it was missing one toe. I tried to wrap a paper towel on it's foot and headed out the door back to the store.

I have trimmed the toenails of birds before and know that if you cut a little too much off they bleed profusely and immediately.  Some can bleed to death.  So, image the amount of blood with a toe missing.

Herein lies my complaint:  I firmly believe the employee who accidentally cut off the bird's toe knew he did it.  There had to be immediate blood and a lot of it.  Maybe he thought he only knicked it.  But he would have seen the blood immediately and probably had it on his pants (he was kneeling down when he trimmed the feathers), and on the scissors.  Yet, he still put it in the box and gave it to me.

This is cruelty to animals.  This is an example of an undertrained employee.

All the manager Paul had to say to me was, the kid didn't mean it and accidents happen.