Complaint Review: Petsmart Grooming Salon

I brought my dog Otis in for grooming on Tuesday, May 31 at apprximately 130PM and picked him up at 5:30 that same evening. He was carried to me and I carried him out. When we got to the car he just flopped over and slept - same thing when we got home. Next day when I took him out of his kennel he couldn't stand up - couldn't walk, just fell over. Called Petsmart Vet they couldn't see him. Called my Vet and took him in.  Vet said he had cervical damage and probably wouldn't recover - his paws didn't work just flipped backward. Sent him home in a neck brace and prescription steroids.

Called Petsmart and reported what had happened they said they would check into it.  I told them the groomer was new.  Asked to see the video from the time my dog entered the store until he left the manager told me I would probably have to have a supoena to do that.  CAlled corporate office in Phoenix and asked for Jason Vance who the manager referred me to.  He never called back.  Called him at least two more times and sent he and store manager certified letters asking to review the video. No response.  I told them I only wanted to see the video to eliminate any need for legal assistance. I told them I would assume since I was told nothing occured and nothing was on the footage that they would gladly release the video for me to review. Offered to come in and watch with them.  The Vet had told me not to expect my dog to get any better and that I would have to decide if I wanted to put him to sleep...the distress was horrible.  

To date no one has called back and no one has responded to my request.  I don't think they care about animals and I am concerned about the quality of the staff working there