Complaint Review: PFC Payment Solutions

In July, I was approached by Direct Processing Inc, via phone about meeting with a rep to learn about lowering my credit card processing rates. I met with the rep--Marc Robson and he offered me a very compelling package to lower my rates and get a wireless credit machine for my small business.  He ensured me I would not have to pay for the equipment and that I would save a tremendous amount of money each month so I signed on.

The next month--August 2010--my bank account started being charged for several miscellaneous charges I was unaware of who and what they were.  Evidently they were from the same company (just different branches) and I was being charged under different names and for the equipment!  I called Marc and he took weeks to get back to me. I went to the Direct Processing Solutions website to try and reach someone else and there was no phone number!!!!!  This is when I really became concerned!

I finally got a call back from Marc and he said he would make the changes on my account, that there was a mistake and that I would be refunded and he would make it affordable for my small business. In Sept...STILL NOTHING! And they continued to withdraw several hundred $$'s from my account.  Finally I got a hold of Deb Moore at the parent company of PFC Payment Solutions and she was very nice and credited my account for one payment in October.  I ask to close my account and get fully refunded. She said she would do this and received a confirmation from Marc who said my account would be closed and I would be refunded all fees since September.

I have called several times since September with little to no response and have spoken to Lyman, Kristen and Deborah. I am in the process of closing the account which they continue to withdraw $$ from. This is FRAUD.