PhantomAlert charged credit card a week before item was supposed to be shipped. called to discover never in stock and not shipped 9 days later. Harrisburg Pennsylvania
on 05/07 ordered a Garmin GPS unit 205W from phantomalert online. said the unit was in stock. credit card charged $195.99 on 05/08
order never confirmed. filed ticket with the company. no answer about the order confirmation or ship date. filed another ticket a day later with same results.
began calling on 05/11 and was told that the unit had to be ordered and would ship out either monday or tuesday. not shipped nor confirmed. called again and was promised the unit would be in their inventory and would ship no later than 05/13 or 05/14.
called on 05/15 and was informed unit still not in stock. told customer service to immediately cancel the order. was advised customer service cannot cancel the order and that the person responsible for cancellations not in until noon eastern time today Friday 05/15.
this is not a reputable company and i strongly advise customers not to conduct business with phantomalert. this is the first time in decades where i have been charged for a purchase and not be advised of the status and stock a week after the fact.
the Adm
Greenbrae, California
U.S.A.
1 Updates & Rebuttals
The adm
Greenbrae,California,
U.S.A.
Remove my Rip Off Report for Phantom Alert
#2Author of original report
Fri, May 22, 2009
This company did live up to its contract in refunding my total purchase amount.
Their lack of communications is sorely in need of improvement however. I use B&H Photo and Amazon as benchmarks of almost perfection when ordering online.