Pharmazone - Stimul-X Put an unauthorized charge of $59.14 on my debit card for another order, & told me that they had a "no return to sender policy" on the product. I would have to pay for the postage myself & a $20 restocking fee Internet
The company Pharmazone is marketing Stimul-X via radio ads as a male sexual enhancement tool (when you receive the product, it is labeled as breath strips). When you call to get your "free" supply, they then indicate you must pay for shipping and handling $19.00 for a package that weighs probably 3 grams.
Approximately a week after, they charged my debit card $59.14 for another supply. When I called Customer Service, the first person I spoke with (female) indicated that they are trained to "read verbatim" that if you don't call them back in 10 days, you would automatically be shipped and charged for another supply. I advised her that the sales person did not tell me that. She said that maybe he was just reading too fast and I didn't hear or understand him.
When I told her that I wanted to send it back (which I haven't even received yet), she said that they have a "no return to sender policy". I would have to pay for the shipment myself, then I would be charged a $20.00 restocking fee, then waiting who knows how long for my refund of less than $40.00.
I then called my bank and was advised that I would have to sign an affidavit in order to reverse the charges.
I called the Customer Service Dept. of Stimul-X once again and was told that they could offer me no options of a return as long as I was in a dispute with my bank and attempting to reverse the charges.
I called Guaranty Broadcasting which is the local company who oversees the radio station that I heard the ad on initially. The ad manager there gave me your website.
I also am sending a formal complaint with the FCC as false advertisement.
Dana
Baton Rouge, Louisiana
U.S.A.