Complaint Review: Phenom Health

I ordered this product from an internet ad. It stated that I would pay $4.95 shipping & handling. I was not told anything else.  The next day I called the number in the confirmation e mail , only to be told at that time, that by ordering the trial that I would be sent the product on a regular basis for $84. +. I advised that I didn't want the product or the trial and was told that I had to wait til I received it to get a refund of the $4.95 to my credit card account. Upon checking my credit card account, I learned that I had been charged a foreign transaction fee as well... So I have no idea where this place is located for sure... I was instructed to write a number on the package when it arrived & return it for the credit. The product took 2 weeks to arrive, so I know it had not been shipped when I called & cancelled it.

I returned the package when it arrived, unopened the way I was instructed. I waited several days, and no refund. So I disputed it with my bank.  They will not refund unless the company tells them to.

I have sent this company several e mails & they keep sending me back the same automated e mail, saying that my concerns have been previously addressed....finally I got an e mail with a phone number, which I called. Bottom line, they have no intentions of refunding the money period...

Just want everyone to know about horrible customer service & don't order anything from them.