Philippine Airlines Airline company My 2 year old niece, her Father and my mother (Grandma) will flying in this airline in 2 days so we called to ask if they can have regular milk on board as that is my 2 y.o. main food. The refused and said they do not accomodate children's milk anymore and that we should our own. I told the PAL Rep that the flight is 12 hr. long at least and the milk gets spoiled easily and I do not think it is a big burden for this airline who fills their aricarft to max capacity of passenger that simple milk should not be costly for them. Instead, I was told to bring our own milk for consumption which I told her will be equal to 3 bottles in a cooler and that we should get dry ice too. So much for customer service and caring logo of this airline. Bottom line they want big net income and less considerate service. My niece is paying for her seat and should have a better accomodation and consideration. Los Angeles to Manila Nationwide
I called Philippine Airlines in behalf for my 2 y.o. niece who will be travelling from LAX to Manila in 2 days requesting for a regular milk for the child to be available. They told me they do not provide that service anymore and that we are responsible to bring the milk. I mentioned and reminded them on the strict TSA regulations with liquids and my niece will need 3 bottles of milk for the 12 hr. flight at least and it needs to be cold or it will get spoiled and will endanger the health of the child. They told us to bring our ice chest if that is the case.
What happen to their customer service and caring mission?? In the end, this and many airlines are being so cheap when we know that they are not losing money and especially this airline, the seats are almost to it's max capacity. A little help and customer service will go a long way. It is also worth to mention that the food in this airline is getting bad over the years as so does the other airlines too.
Janice