Complaint Review: Philips Electronics

I purchased my Philips TV based on the specification on the Philips website. The specifications were incorrect in that they advertised the unit as having an Ethernet connection in which one could play Xvid and Divx.

When I got the TV delivered, there was no Ethernet connection. I tried to return the TV to Philips based on a copy of the spec from their website. They said they would take it back, but after a few months, I got a call from one of the managers saying they decided not provide me with a refund. They did manage to update their website to include more accurate specs.

It's been 2 years since I purchased the TV, and it decided to die the other day. I paid $75.00 to a Philips authorized service representative, come and turn the TV on and tell me it was broken. They did not do any diagnostics, just turned it on and said "yeah its broken".

After a couple of days after the brilliant diagnosis, I got a call from the Philips authorized representative saying it would cost $1500.00 to fix. There was nothing wrong with the plasma screen, just a circuit board that needed replacing. They were not sure which one, so they were going to order all three.

The manager of the Philips authorized representative tried to get better pricing from Philips on the components because they were so much higher than other brands they dealt with, but they would not give reasonable pricing. Clearly Philips does not want to see their TVs get fixed.

Philips promotes themselves as a green company, but don't buy it, it's a load of crock. The TV is going to the landfill, because some 5 dollar transistor has blown, and they would rather see you buy a new one.

I am an a Philips employee and I can tell you that I am incredibly disillusioned with Philips and how they work both internally and externally. They are a crappy company and I will never buy another product from them. Their catch phrase is "Sense and Simplicity", but it should be "Nonsense and Complexity".

Jared
Toronto, Ontario
Canada