Phoenix Hard Parts Dishonest & misleading; their web advertising is fraudulant. Phoenix Arizona
I purchased an AXOD transmission from this firm; it had the standard warranty and was advertised as "Dyno Tested". The transmission was received in the fall, but since I live up north and was doing the installation outside, it was not installed until spring.
Not a problem, right? After all, it was stored indoors, "rebuilt" by a "reputable" company, and "Dyno Tested" prior to delivery. WRONG! The transmission is UNUSABLE as delivered. It chatters bad in reverse and first gears, as though the clutch-pack clearances are too great. It misses the shift from first to second.
There is NO WAY this transmission was "tested" after overhaul, at least not by anybody who had a clue what they were doing! With the problems it has, I'd guess it was removed from a junker, degreased and cleaned up, strapped to a shipping pallet, and sold to me.
Frank (the owner) has not returned my e-mails, the web site contact information is hosed up, and even if this company eventually returns my money I'm still out a lot of labor time (especially now that I have to procure a GOOD transmission and change it AGAIN), have lost-vehicle use time, and their advertising remains fraudulant.
If a company states they test their overhauls, they should test them! An overhauled transmission should work properly upon installation. My advise to consumers or shops is Buyer beware. If they cannot be trusted to test as promised, and are quick to sell but unresponsive when problems develop, enough said ... take your business to a REPUTABLE shop - not to this one.
Nick
River Falls, Wisconsin
U.S.A.
4 Updates & Rebuttals
Mike
Joseph,Oregon,
U.S.A.
Just a thought
#5Consumer Comment
Wed, February 02, 2005
Why does it take complaints here on rip off to get Frank to finally be sorry and offer help? How many others not smart enough to complain here go unsatisfied?
Prospective customers think about it.
Mike
Joseph,Oregon,
U.S.A.
Warning: read the other complaints
#5Consumer Comment
Wed, February 02, 2005
I too have been living a nightmare since 11-24-04 since the tranny they sold us failed.
Been trying since then to get service. No luck. Promises made but not kept and difficulties getting someone on the phone. Now its dealing with an owner who does not have a good enough clue as to what goes on in his business daily. Further that same guy will lie to people.
Read the complaint below you from Joseph, Or. That will give you an idea.
Read the complaint on the gal from Reading, Pa. Then read his rebutal.
Ben
Hastings,Minnesota,
U.S.A.
lawsuit
#5Consumer Suggestion
Tue, February 01, 2005
i am from minnesota and have a lawyer currently putting together charges against this company...please do not listen to them talk you in circles...do yourself a favor and everyone else by stopping this company dead in its tracks...contact me to join in dong the right thing...thank you for your time
FRANK
PHOENIX,Arizona,
U.S.A.
How can we help??
#5REBUTTAL Owner of company
Thu, May 15, 2003
We are very sorry to hear about your problem that you are having, we would be more than happy to either replace your unit or fix it. Please let us know how we can help you out and we will do so. Again, we are very sorry and hope that we can resolve this issue.