Complaint Review: Phoenix Hard Parts Phoenix Remanufactured Transmissions

I'm in Chile, Santiago (south America)
Finding this company online, I spoke with Phoenix Hardparts' Manager Alex because I was needing a rebuilt Automatic Transmission (AT) for my BMW 540i.
Alex stated that they are experts and they could send me one rebuild ASAP (previous payment)
I paid through PayPal US$ 2.765 for a 5HP30 rebuild ( 1395 for the AT + 750 core + 620 shipping)

After ONE moth finally I received the AT in Chile.
However, after the BMW dealer installed the AT, with more than US$ 1000 in labor , fluid, etc we started with the Nightmare => INCREDIBLE : THE AT doesn't WORK (reverse doesn't work )

I call immediately to ALEX, and they said that this is very unusual since they full tested the AT, but I need to send the AT (via airmail to USA and I NEED to pay the shipment) in order to apply the guarantee.

Here appears the first warning to me => so they will repair the same defective AT ??
After I call to Alex they said that NO, they already have a new one ready to me, but only they were waiting for the previous one just to check was happened
FALSE !! => after 2 moths of waiting here in Chile, they send again the SAME AT (so, here is the first stole).

What happened now : OK, Take this new AT ( that was the same) from UPS Chile, spend again more that US$ 700 dollars in customs fees, go again to the BMW dealer, install the new AT and what is the result now ??
INCREDIBLE : AGAIN the AT doesn't work !!!!
What was the problem now : the car doesn't change gears. (before was the reverse)

I'm in Chile and I trusted in a USA company in March I pay US$ 2.765 for a 5HP30 rebuild for my MW 540i.(with full OEM parts and FULL TESTED)

After that, I pay : US$ 600 to send back your own defective AT. Also, I pay 2 weeks ago more than US$ 700 in customs fees to enter in Chile the new AT ( that also resulted defective)

Also I spend more than US$ 1200 in labor and fluid in the BMW dealer to mount and dismount your defective AT.

Therefore, at this moment IS ENOUGH !!) I need full refund of my initial payment, since after TWO times that I received the AT it doesn't work. (and more than 4 months with this history IS ENOUGH !!)

I already decided to send the car to ZF specialist here in Chile (member of (((link redacted))))
The car will be perfect with full warranty in 3 days since they will put a new AT.

The AT from Phoenix Remanufactured doesn't work and was never tested (as they indicate in their publicity ). Local Experts of ZF in Chile are telling that is not a problem of a code or sensor ( that is the symptoms and the root could be any thing internal in the AT, so that means open again the full AT AND THAT WAS YOUR JOB, but was not done properly. So please give me a full refund

Important Note :
I already did a research to see if I'm an isolated case or there are more situations like this. Unfortunately, I found more than 30 cases like this that I have full detected and I'm tring to contact those people. PLEASE HELP !

Germanandrew
Santiago
Chile

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.