Complaint Review: Phoenix Labs

I ordered the anti-aging cream from this company online. I believed that I was ordering 2 free samples with shipping costs totalling @ $10.00

A few weeks later, I received a 1 ouce jar of RVTL anti aging cream. There was no receipt or invoice attached.

A couple of weeks later, I got my Visa bill. There was a charge from this company for $93.00  I was shocked and called. I've spoken with them a couple of times and gotten no where.  They said they would take off my "monthly future charge", but not the current charge. I could not return the product according to them because it was past the 14 day return time. 

I repeatedly asked to speak with a supervisor and was given every excuse why this couldn't happen. They also said that no one could calll me back.

I feel very foolish for having had anything to do with this obvious scam..to say nothing of being out of $93..which is a good amount of money for something I absolutely do not want. 

Mostly, I hope this helps someone else avoid the same mistake and that this company gets in deep trouble for continuing to rip people off.

Thank you,

Maddy

Wellfleet, Massachusetts