Complaint Review: Phoenix Remanufactured Transmissions

I purchased the trainy off of Ebay for $695.00. After winning I had to give them over the phone all the payment info. They in returned it for me to sign at which time I had to fax the info back.
After the installation I was close to the deadline of 30 days. So I called and talked to Paul he said the deadline was not a problem we just want to make sure we get a core in return.
After the core was picked up I called Paul back with a shipping number that he requested from me in our earlier conversation. A month passes I call to find out the status and speak to a woman name of Willow. Willow said the the core was there but sh did not have a copy of the warranty.
I think that was bull, again I faxed another copy she said that is all I would have to do. I asked if the money would be sent back to me at the time they receive the warranty. She made it clear to me I would have to wait the 30 days again.
That is where I am now. It has been about 40 days no refund of core charges and no way to get a hold of them. The 2 phone numbers I have just keep ringing busy. I got played hard for $350.00.

Jim
Rexford, New York
U.S.A.