Phoenix Transportation Services Excessive damage upon delivery Las Vegas Nevada
Do not use this company....
On 12/16/16 my household of items were picked up and stored for about 1 month at Phoenix Transportation Services warehouse in Las Vegas, NV. On 2/3/17, my goods were delivered to my new residence in Phoenix, AZ. The amount of damage was incredibly excessive and very disappointing.
The legs to my livingroom entertainment unit were busted off like the unit was dropped on the ground, the corners on my sofa looked as if my sofa was dragged across their warehouse without protection, my large oversized round swivel chair was split from seam to seam, a part of my bedframe was missing, several "fragile" kitchen boxes that were clearly marked as "fragile" must have been tossed around like footballs because everything inside of them was shattered.
On top of the damage that took place, their customer service is terrible! Once Cheryl sold me on using them, she wiped her hands of my really quick. She also incorrectly directed me on submitting a claim with their customer service manager instead of CSI their insurance company. My claim was submitted on 2/7 in email to their "customer service manager Kayla" which I never even received a response from. Now just today I tried to follow up and another girl Tiffany (who was extremely rude), told me that I needed to submit the claim with CSI not PTS. Now 5 weeks later, I need to start the claim process all over again.
I put my trust in Phoenix Transportation Services. Using this company was a HUGE let down. My total damage was around $3000 and I doubt I'll see any of that reimbursed.