Complaint Review: PhotoVideo Network

Do not use these people. They have made me regret ever getting a wedding video. The sales rep came to my house in Staten Island and would not leave until the contract was signed. He never mentioned that I had to come in to the office in New Jersey to edit the video and failed to mention the office hours are M-F, 11:00 - 5:00. When I called to make the appt with the office, I spoke with Tom (my acct manager?) who was rude and unhelpful. I explained that his schedule was not conducive to my schedule and that I would like to work with someone else. He said those were the hours and he was the person assigned to the account. He said I didn't have a choice in the acct manager and I have to come in to edit the video. What am I paying them for if I have to edit my own video? He also asked why I couldn't take the day off to come in to edit the video. I finally made an appt (3 months after my wedding was the first available late afternoon appt so I have to leave work early to get there) and then found out I had a conflict. When I called to reschedule he said the next available appt was about 2 months from the day we spoke. Do not use these people. This is supposed to be a memorable experience and they have caused my nothing but grief. If I didn't already pay them, I would tell them to keep the video.

Dazzle0914
Staten Island, New York
U.S.A.