Complaint Review: Phytoextractum

I have been using Phytoextractum for years w/ little to no problems, so for me they have started in the last month or two. I placed an order on their site on Dec 23rd (right before Xmas) and the email coupon that I used for 25% off said that all orders would ship on Monday the 26th. Apparently the USPS and everyone else was closed on that day, but no one reponded to my text to ask that. The ONLY way that I was able to get their attention was to send repeated emails so SOMEONE at least would notice it and look into it. I'ts now been almost a week and I don't have what I ordered and I certainly don't have my money back from them (at this point, use credit cards for everything!).

After sending a TON of emails, with the last one asking on their Twitter and Facebook page for help from the company, a "Customer Relations" person named Angela told me she was very upset with me, even though I tried to explain that it was out of desperation since I couldn't get ANYONE to return my question from before. Furthermore they don't have a phone and don't have a physical address except for the UPS store and USPS mail center, so email is literally the ONLY way to communicate.

After I told Angela that I had been a customer for years, spending $1,500 or so each year, she told me that she would not be communicating with me anymore and blocking anything from my email, IP, etc. Now I'm in a situation where I have absolutely no way to talk to them, and the order that started all this STILL hasn't shipped, even though Angela said they were going out Tuesday, Dec 27th. Of course nothing went out and my order still saus "processing" on their website, which I can't use to contact them anymore.

DO NOT DEAL WITH THIS COMPANY! They have great prices but they are NOT worth the hassle and agravation , assuming you get your order. For years they were great and the few problems were easily fixed, but in the last month or two I've seen other reports with similar situations of paying and not receiving.