Complaint Review: Phytoextractum

I'd read many reports about Phytoextractum (an online business); finally they burned me. They sell a particular botanical-based health supplement called kratom. At first I was happy with their product, the first 3 or 4 times I was. Their prices are unsually low for this particular product, kratom. Now I know why the price is so low.

The first few orders I received from them were ok. But late in 2015 the kratom I began receiving from them was of very dubious quality. Seemed stale and/or fake.I don't believe it was even kratom at all. Those of us who use kratom know. After complaining (nicely, I never attack or get personal) I received a message from their Customer Service guy "Mark". He told me that, in a effort to keep me as a customer, I'd get a "$100 Coupon Code". Honestly, at first I was so fed up with their bad quality product that I dismissed the idea of ordering from them again - even if it was free!!

Finally I decided to use this so-called Coupon Code. I placed the order. The order went through and I got a confirmation. Later I discovered that it never shipped. (They always ship same day). So I contact "Mark" again using their online contact form. I never, ever got a reponse. I later sent another message. Never got a response to that either.

And of course my order never shipped. It seems they never had any intention of honoring the Coupon Code, which was given to me because I'd gotten some really bad and/or phony product from them. I am disappointed, but not surprised. Considering the bad experiences posted by others. I know who steer clear of now. I just hope others don't even take the chance with them.