Complaint Review: picture people

Hello, I brought my 16 month old daughter to the Silver City studio and I was not happy with the session at all.  The gentleman who worked with us was named Jarrod S.  He did not explain things well and I felt that he was rushing us through the process.  He named off the different color backgrounds, but did not show them to us, after we asked.  He did not offer some props during the session and afterwards, we found out there was a Christmas tree that we could've used for the holiday pictures. As we waited after our session we noticed a nice black and white background.  He did not take too many pictures.  We were having trouble getting our daughter to smile, but I thought he would at least keep taking pictures even just getting her walking around. We where not told how many changes of clothes or what our last set was. we really wanted a family picture and was told it was over before we could get one.  In the end we did not feel that we had many pictures to choose from and the packages were not explained to us unless we asked specific questions.  Jarrod also showed us a couple pictures that were black and white or zoomed in and we really liked those.  After purchasing the high resolutions CD, those pictures were not included.  I was very disappointed with the service we received.  I felt like we were rushed

through the process so he could move on to the next customer.  At this point, I would not recommend the Picture People to anyone.