Complaint Review: Pigeonly

I have a really good friend that is incarcerted at Anamosia State Penitentiary.  The prison decided they needed an outside source to handle photos, letters, and articles to be sent to pigeonly in order for copies to be made.  The copies are then sent to the prison and handed out to prisoneries.   There is a charge every month, I decided to purchase $19.99 package, because I usually only send photos to my friend.  I soon discovered  turn around time for letters, photos and articles usually take around 3 to 6 weeks for this company.  That in itself is totally ridiculous.  Around a month into using this company I was checking my  bank statement and decovered pigeonly was hitting my account for $34.00 or so every two days.  Now, my purchase package was $ 19.99 and was to hit my bank account once a month.  They were hitting my back every 2 days.  I lost $280.00 dollars before I caught it.  I immediately call my back and canceled my card to stop the charges.  Next, I call Pigeonly and waited on the phone for 2 hours, I never talked to a person.  I also discovered they were doing the same thing to many, many other family members of incarcerted prisoners.  The same scenario was happening every two days or so.  They even got brave enough to hit a ladies bank account for $3,000 dollars.  The prison is not doing anything about the theft against so many family members.  The prison feels that these are criminals therefore, whatever happens it is no skin off their backs.  But, in this case it is affecting the families not so much the prisoners. Please, I beg of you to help put a stop to Pigeonly thievery.  I myself, was not able to get any of my money back. The prison will not cancel the contract with them...  The prison is in Iowa.

With Sincere Regards,

Audrey Hogan