Pimsleur Approach German Course No Show after nearly two months even after complaints Philadelphia, Pennsylvania
After ordering the course online and receiving an email that my course had shipped, I expected to receive it by mid September at the latest since it was ordered on 8/31/08. I was anxious to receive it so that I could start studying German during a period of unemployment. I was given a UPS tracking number and when I tracked it, it said that they had received notice that a package was about to be shipped to me, and that a label was printed and waiting for the package. After waiting a month, I checked the tracking number again and I still had the same message and still had not received my German Course. By this time I really wanted the course so I could start swearing in German, but after contacting Pimsleur by email and speaking to a rep, I received a promise that my course would be resent, but it never happened and on top of that I was supposed to receive a call back from the rep when it shipped. Well there I was with another week of waiting and several emails and still no course, no refund and no response from the folks at Pimsleur. All that I receive when I email is the automated response with a ticket number. After nearly two months of frustration I truly believe there are better alternatives to the APPROACH THAT PIMSLEUR HAS INSTORE FOR THE NEXT UNSUSPECTING STUDENT!
Party animal
Pensacola, Florida
U.S.A.
2 Updates & Rebuttals
Party animal
Pensacola,Florida,
U.S.A.
Pimsleur Approach
#3Author of original report
Sun, October 26, 2008
This will be my final update on Pimsleur Approach. Finally they have come through and refunded my money since I had never received my German Course from them. Even in giving me a refund, they initially charged me again, but caught their mistake and refunded what I was originally charged and the additional mistaken charge. I am happy to say I have now completed the Pimsleur Approach customer service training program.
Good Luck!!!
Party animal
Pensacola,Florida,
U.S.A.
Pimsleur Approach
#3Author of original report
Fri, October 24, 2008
I just received an email that I will receive a full refund due to the fact that I never received the course. I will follow up with another update once I can verify that my credit card shows the refund.