Complaint Review: Pinceton Diskette

I purchased a duplicating machine from Princeton Disc a year and a half ago after being told by the sales rep that this machine was the eighth wonder of the world, and was the pride of their company. Brand new technology! A machine capable of duplicating any format cd, is completely upgradable, and even includes a utility which automatically installs future firmware upgrades which the Company promised would be forthcoming.

This statement was also repeated in an online review and advertisement for the product. This statement made me consider buying the machine even though was quite expensive. Knowing how quickly computer electronics products become outdated, I did have some concerns. But he reassured me about the machines total upgradability and said, I should purchase this machine immediately, and "I won't be sorry". Well, after spending $1200.00 on it and using it for a little over a year, I'm damned sorry!!

The machine won't boot up. It starts booting but then just beeps. I believe the firmware for the machine has somehow been corrupted, and needs to be reinstalled. Sounds like a simple thing. Ill just call the sales rep who sold me the machine, and he will send one out to me. So, I contacted the company only to find that the sales rep, (Brian Motzenbecker) no longer works there, the company no longer sells that machine, and NO ONE in their " service department" knows anything about this machine.

This coming from a girl named Carol, who always answers the phone. (actually, I have never been able to speak with another live human being besides Carol) No matter which option you choose, and there are several, you still get the same girl who when asked the question, " what can I do to get my $1200.00 machine repaired, just giggles and says", hee hee hee Oh I don't know, hee hee hee I'll get back to you if I find anything out." She never calls back, and when I call them it's always that same response. She claims that all service techs that worked there when I bought my machine, no longer work there.

I have left telephone and email messages for the "service-tech department". This leads me to believe that they really have no sevice- tech department! I recently e-mailed the President/CEO of the Company, explaining the problem, and that perhaps since they are unable to service this machine that they had just sold me, perhaps they would sell me a similar product at cost, but never got a reply So BEWARE if you are considering purchasing ANY goods or services from Princeton Disc!

There is supposed to be a diagnostic and disc which could help to pinpoint the problem, but I did not receive this disc in the packaging when I purchased the unit. Of course she claims that they cannot locate one of these disks either. If anyone out there has experienced similar problems with this company, or if you own one of these machines and may have a diagnostic disk perhaps you could send me a copy.

David
Bristol, Connecticut
U.S.A.