Piney River Ranch because of poor customer service by manager Andy Berst; he has a negative, smug, and arrogant attitude that left us never wanting to return Vail, Colorado
The scenery and setting is beautiful. The facilities and restaurant are adequate but nothing special. The service from the staff was great with the exception of the manager Andy Berst who should get out of a service-related business immediately. It is easy to have a great experience in a beautiful setting but the measure of a business isn't when things go right, it is how they are handled when things go wrong. Mr. Berst is smug, rude, arrogant, condescending, lacks empathy and common decency.
Three in our party went on a horseback ride which was supposed to be an hour but it was cut a half-hour short due to an afternoon storm. We politely asked if any refund, rain check or discount was available and Andy Berst rudely and aggressively stated that, "they don't have to give refunds and that it was the risk was on us because we came in the afternoon when storms happen more often." He reluctantly gave us $20 back but because of his negative, smug, and arrogant attitude he left us never wanting to return.
If you go to Piney River Ranch take some pictures and enjoy a hike but pack a lunch as I would not recommend supporting the businesses. I would never book an event (especially a wedding) or conference or stay in their cabins because, if you have a problem, Mr. Berst will most certainly make it worse. I personally do not recommend going there until they get a new manager.