Pink Superstore & President Dan Hansen took payment and failed to provide merchandise Portland Oregon
On December 17th, I ordered a pink child's guitar for my daughter as a Christmas present. The website indicated that the item was in stock and to be assured of it's arrival by December 25th, I paid for "Express Shipping." The shipping cost nearly as much as the product.
As Christmas closed in and no delivery - I emailed the company through their website to verify the delivery (as my credit card was charged on the first day of the order). Got no reply until several attempts later, at which time I got a reply from a Mr. Dan Hansen basically asking what I wanted. I responded with a copy of my original request for information on the shipping of my order. No response. Ironically the website says that emails will get a response in 24 hours. It also said to call with questions - but provides no phone number. Mr. Hansen's only response was also conspicuously absent of a phone number. Hmmmmmm....
To date I have received neither the merchandise or any further communication. Naturally, I am concerned that this goes beyond just amazingly lousy customer service. Not sure about the rules in Oregon, but in Ohio you're not really allowed to take people's money and fail to provide the advertised merchandise. Ohioans also don't consider 2 weeks to be "express" shipping.
I wasn't very surprised to do a quick check with the Better Business Bureau and find that Pink Superstore received their lowest rating of "F." Wish I had taken a minute to do that search first.
I've been shopping online for a decade and this is the ONLY merchant that I have had a problem with. I urge EXTREME CAUTION for anyone thinking about using this company.
Anonymous
Trumbull County, Ohio
U.S.A.
1 Updates & Rebuttals
Pink Superstore
Portland,Oregon,
U.S.A.
We Contacted This Customer 3 Times About This Order
#2UPDATE Employee
Thu, April 09, 2009
This customer ordered a 23" toddler guitar on 12/17 for $22.00 - We were not able to ship it in time for Christmas due to a major snow & ice storm that closed nearly all businesses in the area for several days. We had email communications with him on 12/22, 12/27 and 12/29 about this order. This order was eventually fully refunded.
Hundreds of this particular model of guitars were purchased from the Pink Superstore during the Christmas season and 99.9% of them were delivered on time for Christmas. It's rare that problems happen and we regret that there was a problem with this order. We have been selling pink guitars for many, many years and we ship orders the same day they are ordered in almost all cases.
Pink Superstore Staff