Complaint Review: Pinnacle Security LLC

Pinnacle Security, LLC
1290 Sandhill road
Orem, Utah
United States
Phone: 801-437-1020
www.macraesbluebook.com

I sent the below letter certified; they called me after 2 weeks and stated that my father needed another more detailed letter. I made my parents cancel their checking acct. I will be sending their equipment back to them unless they immediately comply. I am also contacting the local DA's office and state attorney. These guys must stop deceiving the public. Please read letter...

Pinnacle Security, LLC July 23, 2008
1290 Sandhill road
Orem, UT 85058

Subject: Termination of Contract: Pete M. xxxxxxxxx
ACCT# A4273824 Password Jesus

To Whom It May Concern:

I am writing this letter on behalf of my parents Pete M. Gonzales and Jovina Gonzales who live at 105 Forrest Ave, San Antonio, Texas 78209. This is also a follow-up to a telephone call by my brother, Roland Gonzales, on or about July 10, 2008, regarding this issue.

My father informed us that on May 16, 2006, he was deceived into signing a contract with your company by one of your unscrupulous salespersons, Casey Lopez. Mr. Lopez informed my father that it would only cost him a one-time fee of $43.99 for the security system. My father, who is 91 years old, has hearing impairment, and is not capable of fully understanding the implications of such a contract, believed him and signed accordingly. We reported this to your company; first to a person named Judy on or about July 10, 2008, and most recently to Kendall on July 22, 2008. Both individuals stated that the company could not cancel the contracts without obtaining a letter from the family doctor stating that my father should not be signing contracts due to his age, etc.

We believe this was not necessary since your company should not have taken advantage of the elderly; nevertheless, enclosed is the letter from Dr. Pedro DeLeon. We expect this contract to be rescinded from the day of its inception, total refund of all charges, and immediate removal all equipment from my parent's premises.

Hopefully, we will not need to contract the local Better Business Bureau nor the Texas State Attorney's Office for Consumers Affairs. However, should your company failed to take immediate action to correct this situation we will take the appropriate action in the circumstances.

Should you have any questions, I can be contacted at (210) 602-4829

___________________________ __________________________
Pete M. xxxxxxx, Jr., CPA, CFE Pete M. xxxxxxxxx

CC:
Dr. Pedro xxxxxxx
Roland xxxxxxxx

Pete
San Antonio, Texas
U.S.A.

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