Complaint Review: Pinnacle Security LLC

Our family hired Pinnacle to install a new security system in our home in July 2007 by college students who were working a summer job and did not have a valid criminal background check through the state of Virginia . We were given an account number and chose a password for the account.

Pinnacle sold our home security contract to SAI on January 18, 2008 . We have no record of receiving a letter regarding this sale. We did receive a welcome packet from SAI, the company that bought our contract. However; SAI was bought out by Castle Rock Security over the following year.

We sold our home the end of June 2009 and informed the buyer of our security information (i.e. account number, password). We placed this information in the manual on how to use the security system, which was installed by Pinnacle. Unfortunately, the buyer contacted Pinnacle, instead of our new security company.

 The buyer reported that when he called Pinnacle, gave our account information and stated that he wanted to transfer our contract to him; he was not informed that the contact had been sold on January 18, 2008 and that the account was no longer being handled by Pinnacle.

Pinnacle then locked the buyer into a three year contract and left us to pay the cancellation fee to our current security company.