Complaint Review:
pinzoo.com
I recently purchased minutes for my phone that i still don't have the minutes on yet from pinzoo.com. To tell the truth, it really would've been faster just to but the minutes at a store,but it was too late at night,and everything was closed. Under the impression that my pin number wouls be sent immediately to my email, iwaited. i got 3 emails, none of which contained my pin #. the first was the company saying thank you for opening an account,the second was pinzoo.com saying that my purchase was being reviewed,and the third was pinzoo saying my purchase was being processed(all within minutes of each other). what I don't understand is.... why wasn't my pin number sent that fast? I thought i would be able to give my friends a good report and reccommend them but i wouldn't dare if this is how they'll be treated. i feel like a fool because i thought this was a legitimate and safe business. no, i would not use them again if my life depended on it,& i don't suggest anyone else should either. I am a single mom and my money is tight in my household. They should be ashamed.
1 Updates & Rebuttals
Pinzoo.com
Glendale,California,
U.S.A.
From the President of PINZOO
#2REBUTTAL Owner of company
Wed, August 18, 2010
Dear writer,
I am the President of pinzoo and I am writing in response to your recent post regarding the difficulty he encountered in placing your order. Firstly, I would like to apologize for any inconvenience this may have caused you. Let me assure you that we are legitimate as we have served the online community since 2002 and are one of the largest providers of telecommunications services.
I understand from your post that your order was placed late at night. Due to the high level of credit card fraud online there is an initial approval process that requires us to contact you and verify your order. We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site.
We have thousands of satisfied customers that make purchases from our site daily. We have over 18,000 positive feedbacks on eBay with a 99.8% Positive rating. You can read some of our customer service testimonials by clicking on the link below:
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=pinzoo&ftab=AllFeedback
We offer 100% money back guarantee if you are not completely satisfied with our services. I assure you that your money has not been lost. I urge you to contact us toll-free at 1-888-697-4696 and ask for Klodya, our Customer Care Manager. She is aware of this order and can assist you in reaching a satisfactory outcome. You can also visit our site and click on the chat button to speak with an agent. We are open 7 days a week, 365 days a year from 9 am PST until 6 pm PST.
Your Truly,
Edwin Janaslani.
President.